All your questions answered

Below you'll find useful information to assist you in planning your stay with us in Loch Lomond and the Trossachs National Park. We're here to make your travel planning easy, do contact us if you still have questions for us

Cancellation policy:
If cancelled up to 14 days before date of arrival there will be no charge

If cancelled between 7 and 14 days prior to arrival there will be a 50% charge of the total stay

If cancelled 6 days or less before the date of arrival, or no show, then full payment will be charged

Check in and check out:
Check in is from 15.00 to 19.00 (unless by prior arrangement)
Check out time is 10.30 a.m

Children and extra bed policy:
Children and families are welcome to stay on our family friendly rooms
Cots and high chairs are available, free and on request 

Credit and debit cards:
The hotel accepts all major credit and debit cards including Amex. Diners Club and Solo cards are not accepted

Damages:
Delayed or amended charges. A charge will be applied to the value of repairs required for damages to fittings and furnishings which are found in bedrooms subsequent to a guest’s departure. If smoking is detected in bedrooms then a full day’s charge will automatically be made

Deposit policy:
A fixed amount of GBP 25% will be charged on the day of booking and is non-refundable, for bookings of 3 days or more , or 3 rooms or more

VAT and city/tourist taxes:
20 % VAT is included
Service charge is not applicable
City/tourist tax is not applicable

Internet:
WiFi is available throughout the hotel and is free of charge

Parking:
Free private guest car parking is possible on site (reservation is not required)

Pets:
Dogs are allowed in2 of the hotel bedrooms, by arrangement, and provided they are well behaved and do not cause annoyance to other guests.  Dogs are not permitted in the public areas. There is a £5 per day charge

Smoking: 
Smoking is not permitted within the hotel. There is a large patio/garden area at the front of the hotel